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Mobile: Troubleshooting

Common mobile app troubleshooting questions.

Troubleshooting

Offline behaviour

PocketSmith's mobile apps are cloud-based and, as such, require internet access to operate.

If your mobile device is offline, you'll see the following message:

iOS
iOS
Android
Android
 

Once you have internet access again, the app will function as normal ⚡️

 

Why have I been logged out?

You will be automatically logged out of the mobile app if you do not use the app for more than 30 days.

You can read more on the mobile apps in our overview here: Mobile: Overview of PocketSmith mobile apps.


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