2FA: Frequently asked questions
What if I don't want to be asked for a code each time I sign in?
You can choose to Remember your device for 30 days by selecting the checkbox on the two-factor code entry page. PocketSmith will store your device details, and you will not be asked for your two-factor code when signing in from this device for 30 days. After the 30-day period, you will need to enter your 2FA code again.
My 2FA code is not working. How do I fix it?
Check that your device has the correct time and date.
- If you're using iOS and see that your time is set to 'automatic', try toggling that setting off for a few seconds and then turning it back on.
PocketSmith uses Time-based one-time password for 2FA, so if the time on your device is slightly wrong, the generated codes can be invalid. This is a common cause of 2FA issues, so we want to ensure that’s not the issue before diving deeper!
After double-checking the date/time, try entering your 2FA codes again. If it still doesn't work, please get in touch, and we can take a closer look.
How do I access my recovery codes?
You must download a copy of your recovery codes when setting up your 2FA. You will not receive these via email or text message.
I’ve received an error message, ‘Two-factor confirmation failure count exceeded’. What should I do?
If you enter the wrong 2FA code too many times, you’ll receive a warning stating ‘Two-factor confirmation failure count exceeded’. If this happens, contact our support team to have the failure count reset before you can attempt to sign in again.
Related guides
Read more on two-factor authentication in our overview guide: Two-factor authentication (2FA) on your PocketSmith account.